Sunshine Tile Cleaning and Sealing Frequently Asked Questions

  • What method of cleaning do you use?
    PRESSURE CLEANING / ROTARY SCRUBBING - An extremely effective method of cleaning tiled floors using specialised equipment. The pressure cleaning system uses a combination of high pressure water and advanced extraction system to deliver results that far exceed those obtainable with conventional cleaning methods.
  • What guarantee do you offer with cleaning?
    No guarantees are applicable to cleaning. We will usually perform a small test area at the time of providing the quotation to indicate the type of result you can expect from the process. If we are unable to achieve a satisfactory result from the test area, you are under no obligation to engage our services. We guarantee to use the best equipment and products available.
  • What guarantee do you offer with tile sealing?
    No guarantees are applicable to tile / grout sealing.
    Sealers come with a life expectancy of up to 15 years depending on the quality of the tile, traffic levels, maintenance procedures and so forth. It is important to realise that a sealer is not an impenetrable barrier – it provides reaction time to deal with spills. An unsealed floor can stain immediately, whereas a sealed floor is stain resistant and can have a reaction time of up to 4-5 hours.
    A penetrating sealer sits just below the surface of the tile and prevents spills from penetrating and hence staining the tile. It will not prevent acid based spills (eg red wine, vinegar, urine, fruit juice etc) from etching / burning the surface of the tile, creating a dull or frosty appearance. Spills of this nature should be cleaned immediately to prevent permanent damage to the tile surface.
  • How do I maintain my floors after they have been cleaned / sealed?
    The technician who carries out your cleaning / sealing will be able to offer maintenance advice specific to your tiled area. As a general rule, we recommend the use of a mild cleaner (such as Spirit “Neutral Cleaner”), at least weekly, to maintain you tiled floors. When mopping, make sure to change you water frequently, otherwise all you achieve is to spread dirty water around your floors!
  • Will my floors look like new again?
    If your grout (and tiles if applicable) have NOT been sealed previously, it is possible that some staining, particularly in high traffic area’s, may be permanent. If your grout (and tiles if applicable) HAVE been sealed previously, the dirt and other contaminants should have been prevented from penetrating and you may expect an excellent result from cleaning.
  • Does sealing my tiles (grout) make them maintenance free?
    No, tiled floors and grout require regular maintenance and anyone that tells you otherwise is either lying or misinformed!
    If you have your carpet Scothcguarded™ you would not assume that you have to vacuum less frequently, likewise if you have your tiles or grout sealed do not assume that you have to clean & maintain them less frequently!
    Textured tiles, while providing non-slip features, attract dirt and grime build up by their very nature. Often a simple mop will not be sufficient for maintaining tiles of this type and periodic professional cleaning may well be recommended.
    Grout is often the lowest point on the floor which results in dirt, grime and other contaminants collecting there – particularly in high traffic areas / walk ways. Regular and thorough cleaning with the correct products and equipment will be required to keep grout looking good.
  • The tile supplier said to seal my porcelain but my tiler said not to – why?The truth is porcelain is creating much confusion in the market place and many pages have been written to try to put all issues into perspective. The more questions you ask the more confused you will be.  As a rule of thumb,glazed porcelain doesn’t need to be sealed, but polished porcelain often does need to be. This is contrary to what may seem logical. The tiny pores that accept staining are created in the polishing process. A good penetrating sealer fills these pores and sets up good stain protection. The textured tiles generally just need a good clean because of the “rough” surface. If you are not sure, do a stain test. Get a sample tile or an off-cut and try to stain it with the things common to that area. If it stains, there is a benefit to having the tile sealed.
  • My polished marble/limestone/travertine is sealed but still has marks – why? Penetrating stone sealing products protect the stone from staining. Often the “stains” are not stains but are etches. These stones are acid-sensitive, and any acid will burn the polish and create a dull or frosty surface. A good example is red wine. On an unsealed stone you will get a red stain and an etch, but on a sealed stone you will only get the etch. Penetrating sealers sit below the surface of the stone and prevent the red wine acid penetrating deeply to set up a stain, but will allow the acid to burn the surface. Acid can be in many forms, as simple as fruit or wine and salad dressings, or in the bathroom, urine may do the damage. This damage can be repaired.

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